How to Fix “PlayStation Network Sign In Failed”
How to Fix “PlayStation Network Sign In Failed”

It is possible that the “PlayStation Network Sign In Failed” error could occur in PS4 and PS5 while trying to sign in to your account. It is a PSN network problem occurs when the DNS, IP or network has issues.

This isn’t a typical error, but solutions are easy to identify and implement. In the event that it isn’t fixed, it won’t let you play online or offline.

This is due to the fact that you won’t be able log in to account on your PSN account, which is where all your games on the internet are stored. This won’t be a problem when you play using physical discs. No matter what Let’s get it fixed since you’re already there.

Also Read : How to Reset iMac Without Password in 2023

What Causes “PlayStation Network Sign In Failed” Error?

There are a variety of possible causes that could be the cause of this PSN error. If you can pinpoint the issue, it might be simpler to resolve it by finding the root cause:

  • Internet Service Provider Error You Internet Service Provider needs to work to keep up to PlayStation servers. They accomplish this by using various options, but the only one that you control is the DNS. Therefore, the best solution could be to change the DNS service you’re using.
  • The Server is down: Sony may have its servers shut down due to maintenance or because of temporary issues. This isn’t a common occurrence however, if it does happen you should be patient until they complete the repairs.
  • You’re using the wrong Login Account: Perhaps you’re typing the wrong username or password. After three failed attempts and three failed attempts, the PlayStation might shut you out and you’ll be stuck in the error-loop. If you keep trying this, it could result in the issuance of an IP ban. The best solution is to get your account information and then wait for an hour and then try again.
  • Play Station Has Banned Your IP address Sony might block the IP of your computer permanently due to a variety of reasons. To determine if you’re being banned from their server try logging into your PSN network using Sony’s website. There will be the IP block message on your address if that’s the situation. You may also see this message in the console. The solution is to reset your password.
  • Random Storage Issues: Lastly, a random glitch in your system’s storage might prevent the console from operating normal. The solution is to rebuild the database. It is obvious that this is the issue if you notice various other odd issues on the device, for instance, the menus becoming slower, glitches in the dashboard, or failures to update.

As you can see, the vast majority of problems are related to the credentials of your account So we’ll begin there.

You’d notice the error when you attempt to sign in to your PSN account, or when you’re seeking to join the Internet.

How to Fix “PlayStation Network Sign In Failed”?

We’re going through a checklist of possible solutions for both the PS4 as well as the PS5. Since these consoles come with different interfaces, we’ve provided details for each.

If you’re in the market we suggest you explore these methods each one at a time until you discover the solution that works.

Reset Your PSN Credentials and Try Again

The first step is to reset your PSN account, and then logging back in. Before you do anything, however put the console down for a minimum of one hour. It will help Sony to ease off the possibility of a ban on accounts or your IP.


  1. If you’re using a web browser on your computer open the web browser on your PC. Sony’s PlayStation website.
  2. Select Sign-in in the upper right.
  3. Select ” Trouble sin-in in
  4. Select ” Reset Password 
  5. Follow the screen instructions to reset your password. The process begins by typing in your email address and receiving an email with instructions on how to reset your password.

Now, you’re ready to login again to your PS4 as well as PS5. On the PS4 Here’s the procedure:

  1. Select Settings.
  2. Select Account Management .
  3. Select Sign In to PlayStation Network.
  4. Enter your username and new password.

If you’re using PS5 or a PS5 Here’s what you’ll need to know:

  1. Select Settings .
  2. Select Users and Accounts.
  3. Select Account .
  4. Select Sign in.
  5. Enter your username and new credentials.

If you’re still experiencing the error message, proceed to the next option.

Enable Automatic Login

It is possible to set up automatic logins to your PlayStation. Sometimes, a bug hinders the console from logging into your account, however you can instruct your device to utilize it constantly.

On PS4,

  1. Go to Settings.
  2. Select Login Settings.
  3. Enable Log In to PS4 Automatically.
  4. Start the PlayStation 4and sign into your account again.

On the PS5 Here’s the procedure:

  1. Go to Settings.
  2. Select Users and Accounts .
  3. Select Login Settings.
  4. Enable Log In To PS5 Automatically.

Then, restart the PS5 and attempt again.

Update Your PlayStation Manually

Your next option is to upgrade the console manually. The update should occur by itself, but you might have a weak connection. The way to fix it is to update it through the interface.

First, on the PS4,

  1. Go to Settings.
  2. Choose System Software Update.
  3. Select the update , if there’s one available. You’ll be able to use your console until it is downloaded.

On the PS5 Here are the steps to follow:

  1. Go to Settings.
  2. Select System.
  3. Choose System Software.
  4. Select System Software Update and Settings.
  5. Choose the Update System Software to make sure that the console is updated if there’s one.
  6. Enable Install Update Files Automatically and Download Update Files Automatically .

Then, reboot the console, and then try logging to your PSn account. If, however, you have a console that has an update, but it’s not able to download it. In this situation, you should use this troubleshooting guide to figure out how to update your PlayStation using an USB drive.

Change the DNS

Try changing the DNS address on your console as an option last resort. We’ll attempt to make use of an open DNS, since companies such as Google provide them for free to create a more global internet.

DNS is the abbreviation for Domain Name System. It’s the technology used to connect web browsers to websites. Your ISP provides the DNS for you automatically, however, there may be a better solution for you.

Additionally, your ISP’s service could not be compatible in conjunction with PlayStation servers. So, here are some suggestions alternatives:

DNS ServerPrimary DNSSecondary DNS
Cloudflare DNS1.
DNS Advantage156.154.70.1156.154.71.1
OpenDNS Home208.67.220.220208.67.222.222

Also, on PS4 Here’s how you can alter it:

  1. Go to Settings.
  2. Select Network .
  3. Go to Set Up Internet Connection .
  4. Select Wi-Fi or LAN Cable.
  5. Choose Custom.
  6. Choose the network, then type your password, if you’re connected to the Wi-Fi network.
  7. Select Automatic on IP Settings.
  8. Select Do Not Specify on DHCP.
  9. Select Manual on DNS Settings.
  10. Type in a Primary and Secondary DNS. Choose one of the options in this table. For instance, Secondary: / Secondary: (Cloudflare’s solution).
  11. Select Next .
  12. In the the MTU setting Select Auto.
  13. Select Do Not Use on Proxy Server.
  14. Choose the Test Internet Connection for a way to ensure that all is functioning correctly.

You may also try the different DNS numbers listed above to determine which is the best one.

On PS5 For PS5, here are the instructions:

  1. Go to Settings .
  2. Select Network.
  3. Select Settings.
  4. Choose Set up Internet Connection.
  5. Choose your internet connection (your Wi-Fi network ) or Cable for LAN).
  6. Select Advanced Settings.
  7. Select DNS Settings.
  8. Choose Manual.
  9. Choose your Primary DNS and then type in the DNS you’re planning to utilize.
  10. Select Secondary DNS and enter the number you’re planning to and then type the one you’re going to.
  11. Everything else is left as it is, and choose Ok .

The change of an automatic IPS DNS to using a public DNS will increase the speed of your console’s internet connection and stability.

Rebuild the Database

The last alternative could be building the PS4 or PS5’s databases. It can fix corruption issues and the process is identical on both devices. It is operated by PS’s Troubleshooter for Safe Mode.

Here’s what you should do:

  1. Hold the button and press it. Power button to shut off the console.
  2. Hold and press your switch for another seven seconds. Release the button when you hear another beep (after seven minutes or after a period of seven seconds or).
  3. Attach the control unit to your console using an USB cable.
  4. Press the PS button On the control.
  5. Choose the option 5: Rebuild Database and allow the process to complete.


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